5-11
Book Title
78-xxxxx-xx
Chapter 5 Music on Hold
Hardware and Capacity Planning for MoH Resources
Resources in the MRG are used in the order listed. When a device requests an MoH audio resource,
Cisco CallManager attempts to stream the first MoH resource in the MRG to the device. If the first
resource is unavailable (due to server failure or lack of resources), Cisco CallManager then attempts to
use the next MoH resource in the MRG.
In environments where both multicast and unicast MoH are required, be sure to provide redundancy for
both transport types to ensure MoH redundancy for all endpoints in the network.
Quality of Service (QoS)
Convergence of data and voice on a single network requires adequate QoS to ensure that time-sensitive
and critical real-time applications such as voice are not delayed or dropped. To ensure proper QoS for
voice traffic, the streams must be marked, classified, and queued as they enter and traverse the network
to give the voice streams preferential treatment over less critical traffic. MoH servers automatically mark
audio stream traffic the same as voice bearer traffic, with a Differentiated Services Code Point (DSCP)
of EF (ToS of 0xB8). Therefore, as long as QoS is properly configured on the network, MoH streams
will receive the same classification and priority queueing treatment as voice RTP media traffic.
Hardware and Capacity Planning for MoH Resources
As with all media resources, capacity planning is crucial to make certain that the hardware, once
deployed and configured, can support the anticipated call volume of the network. For this reason, it is
important to be aware of the hardware capacity for MoH resources and to consider the implications of
multicast and unicast MoH in relation to this capacity.
Server Platform Limits
lists the server platforms and the maximum number of simultaneous MoH sessions each can
support. Ensure that network call volumes do not exceed these limits because, once MoH sessions have
reached these limits, additional load could result in poor MoH quality, erratic MoH operation, or even
loss of MoH functionality.
Table 5-1
Maximum Number of MoH Sessions per Server Platform Type
Server Platform
Codecs Supported
MoH Sessions Supported
MCS 7815
MCS 782x (All models)
MCS 7830 (All models)
SPE-310
HP DL320
IBM xSeries 33x (All models)
G.711 (A-law and mu-law)
G.729a
Wideband audio
Coresident server:
20 MoH sessions
Standalone MoH server:
50 MoH sessions
MCS 7835 (All models)
MCS 7845 (All models)
HP DL380
IBM xSeries 34x (All models)
G.711 (A-law and mu-law)
G.729a
Wideband audio
Coresident server:
20 MoH sessions
Standalone MoH server:
250 MoH sessions
1
1.
You can configure a maximum of 51 unique audio sources per Cisco CallManager cluster.